The same underlying discipline, applied to whichever industry has the paperwork. Jump to yours below.
Patient-facing operations carry privacy obligations most off-the-shelf software wasn't built around. Intake forms live in one system, treatment notes in another, and front-desk staff end up re-entering the same patient information three or four times a day. Every one of those handoffs is a place where something gets missed, or where a privacy obligation gets quietly broken because nobody meant to, the process just made it easy to.
What we'd typically build:
In practice, this usually starts small: one clinic, one workflow, front desk and intake, proven before it touches anything clinical.
Talk to us about healthcare & physiotherapy →A claim comes in, and from that moment, its progress depends on someone remembering to update a spreadsheet, forward an email, or move a file to the next queue. None of that is malicious, it's just how manual claims tracking works, and it's exactly why claims sit longer than they need to and clients call in asking for updates nobody has ready.
What we'd typically build:
This is usually scoped to one line of business first, claims or policy admin, not the whole book at once.
Talk to us about insurance & financial →This is where we started, and it's still the deepest expertise we have. Safety logs, SOPs, and audit trails on most job sites live in someone's memory, a binder that hasn't been opened since the last inspection, or a shared drive nobody actually checks. That's fine until an audit shows up, an incident happens, or a new hire needs to know something the supervisor who knew it is on a different site that day.
What we'd typically build:
Full detail on this one lives in our services section, since it's our primary focus, not a secondary offering.
Talk to us about construction & trades →Firms selling time and expertise live or die on two things: accurate billing and client trust. Both quietly erode when time tracking depends on memory at the end of a long day, and when client-facing documentation lives in scattered email threads instead of somewhere a client can actually find what they were promised.
What we'd typically build:
Good fit for firms where billable-hour accuracy or client-facing polish directly affects revenue.
Talk to us about professional services →A plant floor generates a constant stream of real documentation, SOPs, quality records, maintenance logs, shift notes, most of it useful, almost none of it searchable. When a defect shows up, tracing it back through two years of paper QA records is a project in itself. When a new operator needs to know how a machine is serviced, they're often stuck waiting for whoever wrote the manual, if it was ever written down at all.
What we'd typically build:
For Ontario manufacturers, this is also the category of project that can align with AMIC funding, see our AMIC grant guide for the specifics.
Talk to us about manufacturing & distribution →Selling across multiple channels, in-store, online, marketplaces, means inventory counts, order status, and customer data all need to agree with each other in real time. Most retail operations we've looked at are running two or three systems that don't actually talk to each other, reconciled by someone manually at the end of the day, by which point the damage (an oversold item, a missed order) is already done.
What we'd typically build:
Best fit for retailers past the single-channel stage, where the coordination problem has started actually costing sales.
Talk to us about retail & e-commerce →Bookings, scheduling, and day-of operations all move fast, and most hospitality businesses run them on a mix of booking software, spreadsheets, and staff memory. Guest feedback, when it's collected at all, usually ends up in a review platform nobody's systematically reading, which means the same operational problem keeps happening because no one connected the dots between three separate one-star reviews.
What we'd typically build:
Works well for operators running multiple venues or a high volume of bookings, where manual coordination is visibly breaking down.
Talk to us about hospitality & events →A maintenance request that starts as a text message to a property manager has a real chance of getting lost before it becomes a work order. Lease terms, renewal dates, and tenant communication history often live in whoever's memory has been managing that building the longest, which is a real liability the day that person is unavailable or leaves.
What we'd typically build:
Particularly useful for portfolios large enough that institutional knowledge has started living in one or two people instead of a system.
Talk to us about property management →